Frequently asked questions

Credits

My credits have run out - how do I get new ones?

When your credits run out you get a notification in the Filestar desktop application, the next time you try to run a skill or a file conversion. Just follow the simple steps there to load up on more credits.

It is also easy to buy more credits before they run out, or upgrade your package. Go to our pricing page, use the e-mail address that you have registered and select how many credits you want to buy.

You can always check your credit account balance in the desktop application if you click on "About" in the menu.

How do the conversion credits work?

Most file conversions cost 1 credit per file to process but larger files might cost more. The number of credits required for a skill is previewed in the app before you run it.

Once you have run a skill or conversion, you will also see exactly how many credits were used. The amount will be charged from your Filestar account. If the file conversion was unsuccessful, no credits will be charged. If the conversion requires more credits than you have you will get a notification about that in the application and asked to visit our Pricing page to load up on more credits.

What are conversion credits?

Simply put conversion credits is your currency when using Filestar. You load up on credits on our Pricing page and choose the package that suits you the best. Most conversions and skills cost 1 credit each. But the credits needed for a skill can vary depending on what you want to do. If you use very heavy files, many files at once, or more unusual skills, more credits could be needed. In the app, you can preview the credits needed for an operation before you go ahead.

You can see your credit account balance in the desktop application if you click on "About" in the menu.

General

How big are the files that I can convert?

We strive to be able to handle any file, no matter the size or format. For most file conversions or skills, there is no file size limit in Filestar. Neither regarding the size of a single file nor the number of files that you can convert in one operation. However, for some file conversions in the cloud the limit is 200 mb.

I have lost my license key, how do I get it?

Open the Filestar software that you have downloaded on your computer. In the login window, choose "Forgot license key". Your key will automatically be re-sent to your registered email address. If you can't find the mail in your inbox, please check the spam folder too.

What is Filestar*?

We have built Filestar to make your daily work with all sorts of files easier. It is a software for file conversions and other things you’d want to do to files. You can convert, merge, split, transform, compress or extract one or many files with just a few simple clicks. Our desktop app has more than 20’000 skills available.

We work towards the ambitious mission to do anything with any file. To explore the features of Filestar, read more here.

It is a solution for image and document manipulations, repetitive tasks automation, and more than 20’000 file conversions.

Installation

I use a Mac, can I use Filestar*?

So far Filestar is only available for Windows. But we know that many of you have requested a Mac version. We will be working on that in the near future.

Is there an app available for Filestar*?

Yes, there is a desktop application available for download at https://Filestar.com/download/ for all Windows platforms. We will be working on a desktop app for Mac in the near future.

There is no Filestar mobile phone app available today.

Is it possible to download Filestar* on both my home and work computer?

Yes, you can use a single account for several devices. Use the same e-mail address and license key to log into both your home and work computer. Regardless of which computer you use, the credits are charged to your account associated with that e-mail address and license key.

I am already a customer - how do I access the software?

Simply go to the Filestar download page and follow the instructions. Install it on your device and use your already existing credentials to log in. If you are a client you should have gotten a license key to the email address linked to your account.

If you have lost your license key, you can choose the "Forgot license key" link that you can find where you log in to the desktop application. Your key will automatically be re-sent to your registered email address.

How do I uninstall Filestar* from my computer?

Go to your desktop and open your Control panel. Select Programs, then under Programs and features, click on Uninstall a program. From your program list, select Filestar and click Uninstall. Or use the search query function in your windows desktop bar to find the location of the Filestar folder, where you will find the uninstall file.

How do I get my license key?

Your license key will be delivered to the email address that you used when registering at Filestar. If you have lost your registration key you can request it to be re-sent to the email address associated with your Filestar account, once you open the login window in the desktop application. If you can't find the mail in your inbox, please check the spam folder too.

How do I install Filestar*?

First download the Filestar software. Then open your Downloads folder on your computer, double click the icon and then the setup.exe file. Select Run as administrator and then Yes when asked if you want the application to make changes into your computer. After this, the software will automatically be installed on your computer.

Privacy & Security

I have files with delicate information. How safe are my files?

Data privacy and security is number one at the top of our list over what we value the most at Filestar. Your files are not stored anywhere, nor manually monitored by anyone. The files used in Filestar are deleted as soon as your files are done and downloaded. We store no record of the files that you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any documents with illegal content.

For further details, please visit our privacy policy document here.

Do you store the files that I use to convert in Filestar*?

Data privacy and security is number one at the top of our list over what we value the most at Filestar. Your files are neither stored anywhere, nor manually monitored by anyone. The files are deleted as soon as you are done. We store no record of the files you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any illegal documents.

For further details, please visit our privacy policy document here.

What happens to my file when it passes through Filestar*?

At Filestar we value your data privacy and security highly. Your files are neither stored anywhere, nor manually monitored by anyone. The files are deleted as soon as you are done. We store no record of the files you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any documents with illegal content.

Skills

I have a skill or file conversion that I can’t find. What do I do?

Let us know! We are dedicated to our mission to help you do anything with any file, so tell us what you are missing. Send us an e-mail at info@filestar.com with your wish and we will try to help you.

What is a skill?

A skill is a task that you want Filestar to do to one ore several files. You send in a file, order a task - like a file conversion - and get a result - your file in a new format. A very common skill that many can relate to as an example is converting a .pdf file into a .doc file.