Frequently asked questions

Absolutely not, but the knowledge will definitely help you promote us better and we'd love to see you among our users.

Conversions are tracked through our third-party provider, Tapfiliate. In essence, each 'referral link' contains a unique tracking ID and cookie that can be traced back to you and your Filestar affiliate account. When the user downloads Filestar, this tracking ID is included in the download and is used to make sure that the commission is attributed to your account when the user finally subscribes to any of our plans.

Sharing your affiliate link (created just for you as soon as you sign up) on social media, in emails, or on your website are all good ways to start generating immediate revenue. We also have affiliates that write blog posts and articles in their local language about Filestar, targeting user groups that might benefit from using Filestar to be more productive in their daily work. The best tip is just to get started and reach out to us if you need any help at all!

The Filestar affiliate program is a partnership based on revenue sharing, where the affiliate (that would be you) drives traffic to filestar.com website (that would be us) in exchange for referral commissions.

When your website visitor (or any other referral) clicks on your unique affiliate link, lands on our website and completes a purchase, you'll get a recurring commission on any subscription or add-on purchase every time they buy!

To help you succeed as our affiliate, we prepared a range of promotional materials, which you can access as soon as you sign up for our affiliate program.

Once the account setup is complete, you will also have access to general statistics, traffic log, custom tracking links, training materials and you will also be able to see your balance, commissions and payment history in your affiliate dashboard.

120 days.

If a potential customer does not sign-up within that time, the cookie will expire and you will not be credited with any sort of conversion (obviously).

We will pay you 50% in commissions on all revenue generated from users referred by you.

PayPal is our primary payout option for affiliate commissions. However, if you are planning on generating a large volume of sales, wire transfer can also be arranged. Qualifications for wire transfer payments are reviewed on a case by case basis. Please feel free to email us at affiliates@filestar.com, if you wish to discuss this payment option.

Payments from the previous month will be processed at the end of the current one provided you meet the minimum payout threshold of $50.

Anyone can become an affiliate. Whether you're a blogger, publisher or social media guru, you can become a Filestar affiliate. Monetize your blog through ads and posts, use Facebook, Twitter or email. The choice is yours!

When you sign up for the Personal subscription plan with Filestar you pay once and right away for a full year, costing 9$ in total. The payment is not refundable 14 days after the purchase. If you want to cancel your Personal plan, contact our support team. The same goes for if you want to downgrade from a Personal plan to the "Free" plan.

No, all credit card details for your subscription is managed securely by reputable FastSpring.

You can at any time cancel your subscription through the account management page. Your account is then downgraded to the 'Free' plan.

Billing is managed securely by reputable Fastspring. Subscriptions are automatically renewed. You will get a payment notification through email one week before next payment with instructions on how to cancel the subscription.

On the 'Free' plan you get 10 conversions per month. It is automatically refilled each month and you get an email notification once that has been done. If you want to use Filestar more than that you can upgrade your account to the paid plan. The paid plans give you unlimited file conversions and support batch conversions. You can upgrade by navigating to the 'Help' menu and selecting 'Plans'.

You can always check your currently selected plan and credit balance in the desktop application if you click on 'Help' and then 'About' in the menu.

We accept all major credit cards, like Mastercard, VISA, American Express, Union Pay and JCB. You can also pay with PayPal and electronic transfer.

You can check your cloud credit balance in the About window under Help.

You can check your consumption credit balance in the About window under Help.

Every subscription comes with a set amount of cloud credits included. If you find that you need more credits, you can easily purchase additional credits as needed.

Credits are purchased directly in the application. Filestar will prompt for a refill when required.

Note that most skills that require cloud credits also require an active subscription.

Every subscription comes with a set amount of consumption credits included. If you find that you need more credits, you can easily purchase additional credits as needed.

Credits are purchased directly in the application. Filestar will prompt for a refill when required.

Note that most skills also require an active subscription.

Cloud credits are a virtual currency that we use to charge for our advanced AI skills. Each skill is priced differently and can be based on factors such as the number of seconds of video footage proceeds or the number of images processed. This way, you only pay for what you use and can easily scale up or down depending on your needs. It's an efficient and cost-effective way to harness the power of AI for your file processing needs.

Consumption credits are a virtual currency that we use to charge for our advanced AI skills. Each skill is priced differently and can be based on factors such as the number of seconds of video footage proceeds or the number of images processed. This way, you only pay for what you use and can easily scale up or down depending on your needs. It's an efficient and cost-effective way to harness the power of AI for your file processing needs.

Any unused cloud credits typically expire at the end of the billing cycle or subscription period. It's important to use them within the specified timeframe to avoid losing them.

Purchased credits expire after a year.

Any unused consumption credits typically expire at the end of the billing cycle or subscription period. It's important to use them within the specified timeframe to avoid losing them.

Purchased credits expire after a year.

Most file conversions cost 1 credit per file to process but larger files might cost more.

If the file conversion was unsuccessful, no credits will be charged. If the conversion requires more credits than you have you will get a notification about that in the application.

With the 'Free' plan you get 10 credits per month. By upgrading to a paid plan you can convert unlimited files.

We strive to be able to handle any file, no matter the size or format. For most file conversions or skills, there is no file size limit in Filestar. Neither regarding the size of a single file nor the number of files that you can convert in one operation. However, for some file conversions in the cloud, the limit is 200 Mb.

We have built Filestar to make your daily work with all sorts of files easier. It is a software for file conversions and other things you’d want to do to files. You can convert, merge, split, transform, compress, or extract one or many files with just a few simple clicks. Our desktop app has more than 30 000 skills available.

We work towards the ambitious mission to do anything with any file.

To give Filestar a try is free and there is no need to register initially. At first, you get 5 free conversions. After that, when you register you get 10 more free of charge per month. Once you have used all your free credits you can sign up for a subscription.

You need to register at Filestar for two main reasons.

First, you need to have an account in order to get your second batch with the 10 free conversions stored somewhere. Your account will also help you keep track of current conversion credit status so that you know how many you have left.

Secondly, we always strive to give you the best experience with Filestar. And we aspire to help you explore how to take your desktop productivity further. To do so we are happy to occasionally send you emails with tailor-made content or software updates. But don't worry, we won't bother you unless we think you will really benefit from it.

Our mission is to make it as easy as possible to use Filestar with your daily tasks. Having a desktop app increases the usability and accessibility enormously for you. For instance, to convert a file you can just right-click on it at your desktop, find 'Convert with Filestar' in the menu and select it. The software will smoothly open and the file appears ready-to-go in the app. You also save time from not having to log in each time or finding the location of the software. And you don't have to upload or download your files to a cloud server.

Your license key will be delivered to the email address that you used when registering at Filestar. If you have lost your registration key you can request it to be re-sent to the email address associated with your Filestar account, once you open the login window in the desktop application. If you can't find the mail in your inbox, please check the spam folder too.

First download the Filestar software. Then open your 'Downloads' folder on your computer, double click Filestar.exe file. Select 'Run as administrator' and then 'Yes' when asked if you want the application to make changes into your computer. After this, the software will automatically be installed on your computer.

Simply go to the download page and follow the instructions. Install it on your device and use your already existing credentials to authenticate. If you are a client you should have gotten a license key to the email address linked to your account.

Yes! We're now also offering a macOS version of Filestar.

Go to your desktop and open your 'Control panel'. Select 'Programs', then under 'Programs and Features', click on 'Uninstall a program'. From your program list, select 'Filestar' and click 'Uninstall'.

Yes, with a professional plan you are allowed to install Filestar on two computers.

Yes, there is a desktop application available for download at https://filestar.com/download/ for Windows and macOS.

There is no Filestar mobile phone app available today.

Data privacy and security is number one at the top of our list over what we value the most at Filestar. Your files are neither stored anywhere, nor manually monitored by anyone. The files are deleted as soon as you are done. We store no record of the files you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any illegal documents.

Data privacy and security is number one at the top of our list over what we value the most at Filestar. Your files are not stored anywhere, nor manually monitored by anyone. The files used in Filestar are deleted as soon as your files are done and downloaded. We store no record of the files that you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any documents with illegal content.

At Filestar we value your data privacy and security highly. Your files are neither stored anywhere, nor manually monitored by anyone. The files are deleted as soon as you are done. We store no record of the files you process, such as filenames, content or other metadata. All traffic is encrypted to and from our servers.

We hope that this assures you that we do everything we can to keep delicate information safe and private. In return, we trust that you do not use our services to process any documents with illegal content.

Let us know! We are dedicated to our mission to help you do anything with any file, so tell us what you are missing. Send us an e-mail at info@filestar.com with your wish and we will try to help you!

A skill is a task that you want Filestar to do to one or more files. You send in a file, order a task - like a file conversion - and get a result - your file in a new format. A very common skill that many can relate to as an example is converting a .pdf file into a .doc file.

Have you purchased a Filestar subscription, but not sure how to activate it? Follow these easy steps and you'll be done in a minute!

1. Open the Filestar app on your desktop.
2. Go to Help, then Plan.
3. Find the link Restore Purchase and click it.
4. Fill in your email and verification code, that has been sent to your email address.

There you go, now you can use Filestar unlimited!